A Case Study - NHS England


"We are delighted with the efficient, professional and empathetic approach and the expert advice we received from Syngentis."


The Health and Work Challenge – Our Brief

NHS England (formerly the NHS Commissioning Board) is a new, rapidly developing organisation at the heart of the Government’s vision to modernise the health service and deliver the best possible patient care. It is responsible for designing the proposed commissioning landscape and developing its business functions. This includes agreeing the method for establishing, authorising and running clinical commissioning groups – which will be new clinically led organisations at the heart of the new system.

They needed to ensure that the new organisation had an occupational health service that is cost effective and fit for purpose.

Syngentis was asked to review and assess whether the existing contract for the provision of occupational health and wellbeing under a framework agreement for Government’s Arm's Length Bodies is fit for purpose, and to make recommendations for any changes.

Our Approach

The Syngentis team undertook a review of the occupational health and well being requirements for NHS England. The team held a series of meetings and really got ‘under the skin’ of the new organisation.

Our connections meant that we were able to consult experienced and influential figures such as Professor Dame Carol Black, Dr Steve Boorman and senior figures in the DH to check our approach and findings.

The scale, spread and complexity of the new organisation generated particular needs in terms of OH service provision. We needed to ensure that they had the ability to deliver consistent quality across 40 locations in England.

Syngentis has an in depth knowledge of all of the latest guidance, frameworks and best practice. Using this expertise and looking at their bespoke requirements we assessed their occupational health needs and where best value could be achieved.

The Solution

NHS England recognised that they had a unique opportunity to show leadership across the rest of the NHS by establishing an exemplary service to meet the health and wellbeing needs of its workforce.

The existing NHS Arm's Length Bodies contract was commissioned prior to the 2012 NHS Employers ‘NHS Commissioning Guidance for Occupational Health’, and therefore had an emphasis on providing a basic, reactive service, designed to deliver the minimum requirements.  

They needed a new approach to workplace health risks and workforce wellbeing that focussed on innovation, prevention and rapid intervention when health issues arise.  In a high performance environment promotion of health and productivity, and prevention of illness, are both better than intervention once an issue has arisen.

Syngentis provided a detailed report that included a complete review of their needs, an assessment of the current contract, specific recommendations for changes and example case studies.

The Outcome

NHS England has a good understanding of the occupational health needs of its workforce. The Directors are fully equipped to effectively procure the right services and have a series of specific and detailed recommendations to take this process forward.

Ali Mohammed, Director of HR and OD (Service Design), NHS England commented:

“Fit, healthy and motivated staff are critical to the delivery of exemplary organisational performance. We are delighted with the efficient, professional and empathetic approach and the expert advice we received from Syngentis. As a result, we now have the tools and confidence to procure a cost effective, efficient and robust occupational health service for our staff.”